Warranty Overview

VICIS, Inc. warrants the ZERO1 LODE Shell, VICIS RFLX, and ARCH Shell to be free from defects in materials and workmanship for a period of two (2) years from the date of shipment. Attachment hardware, jaw pads, and FORM Liners are warranted to be free from defects in materials and manufacturing for a period of one (1) year, not including normal wear and tear. To make a warranty claim, contact VICIS and request a warranty authorization form, including proof of original purchase, and place and dates of reconditioning. Helmets covered under warranty should be returned fully intact. VICIS will inspect the helmet to determine if defects fall within warranty, and will determine if repair or replacement is warranted. To begin a warranty claim please call our customer support team at 1 844 VICIS 01 (1 844 842 4701), or email support@vicis.co.

 

THIS WARRANTY SHALL BE VOIDED IF ANY OF THE FOLLOWING OCCURS:

  • The helmet has had repairs or alterations which modify the helmet in any way, including, but not limited to, removing warning labels, altering any material to make room for a communication device, drilling holes in the ZERO1, painting the helmet, and/or using unauthorized cleaning agents.
  • Any replacement parts not approved by and/or purchased from VICIS were added to the helmet.
  • The helmet was reconditioned by anyone other than VICIS or an authorized VICIS reconditioning facility.
  • The helmet was not reconditioned annually at an authorized VICIS reconditioning facility.
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